Question 1

What is your return policy?

Accepted Answer

We accept returns for refunds or exchanges on orders within 30 days of purchase. Items must be in new condition and returned in their original, intact packaging (including accessories). We can only accept returns for orders purchased directly from Athletic Fusion.

To submit a return request, please enter your order details here.(https://www.athleticfusionlabs.com/returns)

We cover the cost of shipping for eligible returned products.

Please note that expedited shipping costs from the original order are non-refundable in the event of returns or exchanges.

Question 2

What is the returns process?

Accepted Answer

To submit a return request, enter your order number and the email address used to place the order here.(https://www.athleticfusionlabs.com/returns) Returns are accepted within 30 days of purchase for products in new condition and in their original, intact packaging.

After completing an eligible return request, you will receive a return shipping label if free return shipping is available in your region.

If you have an Athletic Fusion account, you can request an eligible return directly from your order history

Question 3

How do I get a shipping label?

Accepted Answer

Return shipping labels are provided for eligible returns after successfully submitting a return request.

To submit a return request, enter your order number and the email address used for the order here. (https://www.athleticfusionlabs.com/returns)

If you have misplaced the label after submitting a return request, you can access your return shipping label directly from your return request. Simply re-enter the order number and email address here (test.com)to retrieve your unique return shipping label.

Question 4

How do I exchange an order?

Accepted Answer

First, submit a return request by entering your order number and the email address used to place the order here. (https://www.athleticfusionlabs.com/returns)Please note that not all items are exchangeable

Exchanges are allowed for a different size or color of the same model originally purchased. The new size and color must be in stock to proceed with the exchange.

Once the exchange request is completed, we’ll provide a prepaid return shipping label. After we receive and check in the original product at the warehouse, your new exchange item will be processed for shipment. You will receive an email with tracking information when the exchange order ships.

Question 5

Refund for an exchange?

Accepted Answer

We accept returns for exchanged items within 30 days of purchase, provided the products are in new condition and their original, intact packaging.

To submit your exchange return request, enter your exchange order number and the email address used for the original order here. (https://www.athleticfusionlabs.com/returns)

Refunds are issued after we receive the return and our warehouse team checks it in. You will receive a confirmation email once your refund has been processed.

Question 6

Exchange for a different model?

Accepted Answer

Unfortunately, we cannot process exchanges for different models, but we are happy to handle exchanges for new sizes and colors of the same model.

If you’d like a different model, please submit a return request by entering your order number and the email address used to place the order here,(https://www.athleticfusionlabs.com/returns) and return your original order for a refund.

Then, place a new order for your preferred model

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