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Get the answers you need

  • How do I get a shipping label?
    Return shipping labels are provided for eligible returns after successfully submitting a return request. To submit a return request, enter your order number and the email address used for the order here. If you have misplaced the label after submitting a return request, you can access your return shipping label directly from your return request. Simply re-enter the order number and email address here to retrieve your unique return shipping label.
  • Exchange for a different model?
    Unfortunately, we cannot process exchanges for different models, but we are happy to handle exchanges for new sizes and colors of the same model. If you’d like a different model, please submit a return request by entering your order number and the email address used to place the order here, and return your original order for a refund. Then, place a new order for your preferred model
  • What is your return policy?
    We accept returns for refunds or exchanges on orders within 30 days of purchase. Items must be in new condition and returned in their original, intact packaging (including accessories). We can only accept returns for orders purchased directly from Athletic Fusion. To submit a return request, please enter your order details here. We cover the cost of shipping for eligible returned products. Please note that expedited shipping costs from the original order are non-refundable in the event of returns or exchanges.
  • What is the returns process?
    To submit a return request, enter your order number and the email address used to place the order here. Returns are accepted within 30 days of purchase for products in new condition and in their original, intact packaging. After completing an eligible return request, you will receive a return shipping label if free return shipping is available in your region. If you have an Athletic Fusion account, you can request an eligible return directly from your order history
  • Refund for an exchange?
    We accept returns for exchanged items within 30 days of purchase, provided the products are in new condition and their original, intact packaging. To submit your exchange return request, enter your exchange order number and the email address used for the original order here. Refunds are issued after we receive the return and our warehouse team checks it in. You will receive a confirmation email once your refund has been processed.
  • How do I exchange an order?
    First, submit a return request by entering your order number and the email address used to place the order here. Please note that not all items are exchangeable Exchanges are allowed for a different size or color of the same model originally purchased. The new size and color must be in stock to proceed with the exchange. Once the exchange request is completed, we’ll provide a prepaid return shipping label. After we receive and check in the original product at the warehouse, your new exchange item will be processed for shipment. You will receive an email with tracking information when the exchange order ships.
  • How much does shipping cost?
    Shipping costs depend on your location your products are being shipped to as well as the shipping options you have selected (i.e standard, express). We cover relevant customs charges in most countries (for standard shipping option)
  • What if I haven't received my products?
    If you haven't received your products, we want to resolve this as soon as possible. Please get in touch with team and we will assist you
  • How long does it take for my items to arrive?
    We endeavor to ship your products from our warehouse as soon as possible. We send a shipping confirmation email at shipment with tracking details and carrier information. Depending on your country and chosen shipping option, your products should be delivered in 7-10 business days.
  • Where do you ship to?
    We ship to approximately 20 countries worldwide and are always looking to expand.
  • Womens
  • Mens
  • How do you keep my details safe?
    We will treat any data you provide us as strictly confidential. We will not share your data with any third parties. For full details, please refer to our privacy policy here
  • How secure are my credit card details?
    Our online shop uses the latest secure technology so you have peace of mind in transacting on our site
  • Our Vision
    Our vision is to revolutionize the sports industry by creating a sustainable future where every athlete plays a role in protecting our planet. We are committed to designing high-quality sports footwear that not only enhances performance through technology; but also respects the environment
  • What are your T&C's
    You can find details of our terms and conditions here

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